![]() We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Please contact us for rush shipping rates and options. Please contact customer service to hear about any items availability. Please contact customer service before ordering if delivery time is a concern of yours.Ĭertain items due to high demand and low supply can only be placed on back order at specific times. Some models are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. This confirms your order has been received in our system and your credit card is authorized for purchase. Whether you are heating 7 days a week, or 1 day a month, the Smart Controller on the Serenity Pellet Stove allows you to heat efficiently and ensure you come home to a warm and comfortable space.Īs soon as your order is placed, you will receive an order confirmation e-mail. Thanks to the tubeless design of the heat exchanger and built in air wash system, the Serenity Pellet Stove can be fully cleaned in just a few steps.Ĭhoose between manual, thermostat, and weekly operational modes to heat your home on your schedule. There is no need to take off panels or disassemble parts. The Serenity Stove is designed to be easy to clean - there are no tubes, corrugations, or hidden chambers. The innovative heat exchanger in the Castle Serenity was modeled after the fins on air-cooled engines, which provides 2.5 square feet of additional surface area for maximum thermal exchange in a compact space. Wood pellets offer a consistent and efficient fuel source that produces very little pollution compared to alternative methods. Its space-saving shape and attractive design will make it a welcomed addition to any room. As with any Castle Pellet Stove, you'll experience affordability, style, and practicality. Reinvent the way you heat your home with Castle's Serenity wood pellet stove with Smart Controller.
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